FirstBank Nigeria robot customer service

FirstBank Nigeria Launches Robot for Enhanced Customer Experience

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FirstBank Nigeria Ltd. has made history by introducing a groundbreaking humanoid robot at its Adetokunbo Ademola VI, Lagos Digital Experience Centre, DXC Branch, aiming to provide an exceptional customer experience.

According to Folake Ani-Mumuney, group head of Marketing and Corporate Communications at FirstBank, this humanoid robot is part of the bank’s cutting-edge digitally led self-service branch.

Equipped with video banking and Artificial Intelligence (AI), this humanoid robot revolutionizes the role of branch staff by offering a friendly and interactive interface.

As FirstBank continues to be a pioneer in providing innovative financial solutions in Nigeria, the launch of this humanoid robot marks a significant milestone in the country’s financial services sector.

The robot engages customers through conversations and features a touch screen on its chest for a more interactive experience.

Customers can rely on the robot to handle various services, including answering inquiries about cash deposits, withdrawals, and ATM cards.

Additionally, the humanoid robot assists with complaint management, allowing customers to log complaints via QR codes and receive feedback within the designated time frame.

Moreover, the robot keeps customers well-informed about the bank’s latest updates, including product launches and upgrades, all aimed at enhancing the overall customer experience and satisfaction.

Adesola Adeduntan, the chief executive officer of FirstBank Group, expressed his enthusiasm for this innovative initiative.

“The humanoid robot in our state-of-the-art Digital Experience Centre represents a significant step toward transforming the banking landscape in the country and showcases our commitment to innovation within the Bank,” stated Adeduntan.

He further emphasized that the advanced capabilities of the robot are designed to enhance customers’ lives in today’s rapidly evolving digital world.

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FirstBank remains dedicated to delivering unparalleled banking services and continually innovates to meet its customers’ evolving needs.

The introduction of the humanoid robot is part of the bank’s phased configuration of the state-of-the-art digitally led self-service branch, known as the Digital Experience Centre, which launched in December 2021.

Furthermore, FirstBank plans to deploy another humanoid robot in its upcoming second Digital Experience Centre, set to be announced in the coming months.

With the implementation of this revolutionary humanoid robot, FirstBank Nigeria is poised to transform the customer experience in the banking sector and lead the way in digital banking innovation.


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